Refund policy
Velvet Rose Extensions Return & Exchange Policy
At Velvet Rose Extensions, your satisfaction is important to us. We accept eligible returns and exchanges within 14 days of delivery.
Return Eligibility
To be eligible for a return or exchange, all hair must be:
- Unused and unworn
- Unwashed and unaltered
- Not installed, cut, colored, chemically processed, or otherwise modified
- In its original packaging and original condition
- Returned with all original tags, bundle ties, security seals, and protective packaging intact
For hygiene and quality-control purposes, hair that has been worn, installed, altered, or has had its security seals, bundle ties, or required protective packaging removed or broken cannot be returned or exchanged.
Exchanges
Eligible products may be exchanged for another available length, texture, or eligible product within 14 days of delivery.
If the replacement product costs more, the customer will be responsible for the price difference. All exchanges are subject to product availability.
Refunds
Once your return has been received and inspected, approved refunds will be issued to the original method of payment.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless Velvet Rose Extensions sent an incorrect or defective product.
Incorrect or Defective Items
If you receive an incorrect or defective item, please contact Velvet Rose Extensions as soon as possible with your order number and clear photos of the product so we can assist you.
Final Sale Items
Items marked Final Sale are not eligible for returns or exchanges.
Before Returning Your Order
All returns and exchanges must be authorized by Velvet Rose Extensions before being shipped or dropped off.
Please contact us with your name, order number, reason for the return or exchange, and the item(s) you would like to return.
Velvet Rose Extensions reserves the right to deny a return or exchange that does not meet the requirements outlined above.